Last updated: 18 August 2025
This Returns & Refunds Policy explains how you can return items purchased from SimplyHousehold.co.uk, operated by PEREX GROUP LTD (“we”, “us”, or “our”).
1. Your Right to Cancel (Cooling-Off Period)
- Under UK consumer law, you have the right to cancel most online purchases within 14 days of receiving your order.
- To exercise this right, you must notify us within 14 days of delivery. You then have another 14 days to return the goods.
- Refunds will be processed within 14 days of receiving the returned items.
2. Conditions for Returns
- Items must be returned unused, in their original packaging, and in a resaleable condition.
- Proof of purchase (e.g. order confirmation email) is required.
- You are responsible for the cost of returning goods unless the item is faulty or incorrect.
3. Exemptions
The following items cannot be returned or refunded unless faulty:
- Perishable goods (including food and drink).
- Personalised or custom-made items.
- Sealed goods (such as hygiene products or software) that have been opened after delivery.
4. Faulty, Damaged, or Incorrect Items
- If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery.
- We may request photographic evidence before authorising a return.
- Where a replacement is not possible, a full refund will be offered, including any delivery charges paid.
5. Refunds
- Refunds will be made to the original payment method used at checkout.
- Delivery costs are non-refundable unless the item is faulty, damaged, or we sent the wrong item.
- We reserve the right to make deductions if the returned goods show signs of use, damage, or are not returned in full.
6. How to Return an Item
To arrange a return, please contact us at:
PEREX GROUP LTD
Email: info@simplyhousehold.co.uk
Address: 69 Ashgrove Road, Ashley Down, Bristol, England, BS7 9LF
We will provide you with instructions and the return address.
7. Exchanges
At present, we do not offer direct exchanges. If you wish to replace an item, you will need to return it for a refund and place a new order.
8. Changes to This Policy
We may update this Returns & Refunds Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.
