1. Orders & Account
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save your details, and earn reward points.
How can I check the status of my order?
Log into your account and go to My Orders. You’ll see the current status and tracking information if available.
2. Delivery
Where do you deliver?
We deliver to all addresses within the United Kingdom. No regions or postcodes are excluded.
How much is delivery?
Standard delivery is free. If a faster option such as Next Day Delivery is available, it will be displayed at checkout.
How long does delivery take?
Delivery times can vary, but we always aim to keep them as short as possible. If Next Day Delivery is available, it will be marked during checkout.
3. Returns & Refunds
Can I return an item?
Yes. You may return items within 14 days of receipt, provided they are unused, unopened, and in their original packaging.
How do I request a refund?
Please contact us at info@simplyhousehold.co.uk with your order number. Once we receive and inspect the returned item, we’ll process your refund.
Are there items I cannot return?
Yes. For hygiene and safety reasons, perishable food items and opened household consumables cannot be returned unless faulty.
4. Rewards Program
How does the Rewards Program work?
You earn points with every purchase. These points can be redeemed for discounts on future orders.
How do referrals work?
Share your unique referral link with friends. When they place an order, both you and your friend receive rewards.
Where can I see my points balance?
Log in and visit My Account > Rewards to view your current balance, history, and referral link.
5. Payments
What payment methods do you accept?
We accept major debit/credit cards and secure payments via Stripe.
Is it safe to shop on your website?
Yes. Our site uses secure payment gateways, and we do not store your card details.
6. Other Questions
How can I contact customer support?
You can email us at info@simplyhousehold.co.uk. We aim to respond within 24 hours (Monday–Friday).
Do you offer international delivery?
Currently, we only deliver within the United Kingdom.
Contact Us Anytime
This section provides detailed contact information, including business addresses, phone numbers, and email addresses, ensuring visitors can easily reach out to the support team for assistance or inquiries.
